End-User Training by SHI

Perhaps the greatest and most valuable asset in your organization are your employees and their drive to succeed. 

With the breakneck speed of advances in the modern workplace, you can’t afford to deprive your employees with the skills and acumen needed to adapt to technological changes. Morale, productivity and ultimately, your bottom line, all depend on having a trained workforce ready to tackle mission critical objectives, with agility and scalability.

As a people-centric organization, SHI is uniquely positioned to help train your workforce for the present and future, and we believe in investing in your employees to ensure for a successful tomorrow.

Intelligence is the ability to adapt to change.

- Dr. Stephen Hawking

Why SHI:

As an industry-leader in end-user training, we have a multitude of options to meet your training needs. Our certified instructors are enthusiastic about bringing real world experience to your learning environment. Curriculums may be standard or tailored to your company, department, or job role to yield a higher return on investment. Customizations can include utilizing your spreadsheets, templates, workflows, business processes and more.


We will collaborate with you to assess your training needs and hone specific strategies needed to develop a robust curriculum for your end users.

Regardless of where you are in your software/hardware adoption, business processes and procedures — our end-user training solutions are tailored to support your ever-growing needs.

Transformational Training Process

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  • Identify current and future state requirements with key stakeholders 
  • Define use-case 
  • Identify locations and languages 
  • Assess gaps and needs for IT and end users 
  • Develop scope 
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  • Customize content 
  • Align training with deployment schedule 
  • Launch training pilot 
  • Identify change management and communication strategy 
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  • Communication strategy 
  • Live instructor-led training 
  • Power user training 
  • OnDemand eLearning Portal 
  • Application deep dive training 
  • Deskside training support 
  • VIP one-on-one training 
  • Software coaching 

Training Phases

Phase 1
Technical Training

  • Training IT staff to develop, configure, deploy, manage, maintain and troubleshoot platform 
  • Training to be delivered live online/on site 
  • Content to be customized as needed 

Phase 2
Live Instructor-Led End-User Training

  • Intro/101 series- key feature sessions 
  • Content customized to showcase key functionality and navigation 
  • Follow up/201- power user sessions 
  • Content customized to tie specific toolsets to specific user groups

Phase 3
eLearning/Self-Paced Training

  • Deploy self-service platform of 5,000+ eLearning clips 
  • Teams integration with SSO to drive active usage 
  • Create custom learning paths 
  • Measure consumption and adoption

Phase 4

  • VIP one-on-one
  • Deskside support/software coaching 
  • Application deep dives  

Contact your SHI Account Executive to get started.