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Electronic HP Care Pack Onsite Support with Predictive Detection Alerts/ADP

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Electronic HP Care Pack Onsite Support with Predictive Detection Alerts/ADP
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Quick Details
  • Extended service agreement
  • parts and labor (for notebooks)
  • 4 years
  • on-site
  • 9x5
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts/ADP
  • Extended service agreement
  • parts and labor (for notebooks)
  • 4 years
  • on-site
  • 9x5
  • response time: NBD
  • for ZBook Power G11; ZBook 8; ZBook Fury G1i; ZBook Power 16 G11; ZBook X G2i
  Additional Details
Mfr Part #: U86BSE
SHI Part #: 47947614
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack Onsite Support with Predictive Detection Alerts/ADP - Extended service agreement - parts and labor (for notebooks) - 4 years - on-site - 9x5 - response time: NBD - for ZBook Power G11; ZBook 8; ZBook Fury G1i; ZBook Power 16 G11; ZBook X G2i
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • HP ZBook Power G11 A Mobile Workstation, Power G11 Mobile Workstation
  • HP ZBook 8 G1ah Mobile Workstation, G1i Mobile Workstation, G2i Mobile Workstation
  • HP ZBook Firefly 14 G11 A Mobile Workstation, 14 G11 Mobile Workstation, 16 G11 Mobile Workstation
  • HP ZBook Fury 16 G11 Mobile Workstation, G1i Mobile Workstation
  • HP ZBook Power 16 G11 A Mobile Workstation, 16 G11 Mobile Workstation
  • HP ZBook Ultra G1a Mobile Workstation
  • HP ZBook X G1i Mobile Workstation, G2i Mobile Workstation
Details
Service & Support
  • Extended service agreement - parts and labor - 4 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday
  • Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 4 years
  • Product info support - web knowledge base access - 4 years
  • New releases update - 4 years
  • Accidental damage coverage - 4 years
  • Telemetry - 4 years
General
Class of EquipmentNotebooks
Covered ConfigurationsMobile workstation
Full Contract Period4 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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Electronic HP Care Pack Onsite Support with Predictive Detection Alerts/ADP
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts/ADP
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
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Electronic HP Care Pack Onsite Support with Predictive Detection Alerts
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts
  • Extended service agreement
  • parts and labor (for notebooks)
  • 4 years
  • on-site
  • 9x5
  • response time: NBD
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Electronic HP Care Pack Onsite Support with Predictive Detection Alerts and Preferred Access
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts and Preferred Access
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
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Electronic HP Care Pack Hardware Support With Accidental Damage Protection and Defective Media Retention
Electronic HP Care Pack Hardware Support With Accidental Damage Protection and Defective Media Retention
  • Extended service agreement
  • parts and labor (for notebooks)
  • 5 years
  • on-site
  • 9x5
  • for Laptop 15; ZBook Power G10; ZBook Firefly 14 G10; ZBook Fury 16 G11; ZBook Power 15 G10
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Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/ADP/DMR/TRV
Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/ADP/DMR/TRV
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
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Electronic HP Care Pack Hardware Support with Accidental Damage Protection
Electronic HP Care Pack Hardware Support with Accidental Damage Protection
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • 9x5
  • repair time: 3-7 business days
  • for ZBook Power G10, Studio G10; ZBook Firefly 14 G10; ZBook Fury 16 G10; ZBook Power 15 G10
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