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HP Poly+ - Extended service agreement

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HP Poly+ - Extended service agreement
Mfr Part #:
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Quick Details
  • advance hardware replacement (for video conferencing devices)
  • 1 year
  • shipment
  • response time: NBD
HP Poly+ - Extended service agreement
  • advance hardware replacement (for video conferencing devices)
  • 1 year
  • shipment
  • response time: NBD
  Additional Details
Mfr Part #: P85740112
SHI Part #: 46387903
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionHP Poly+ - Extended service agreement - advance hardware replacement (for video conferencing devices) - 1 year - shipment - response time: NBD
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandPoly
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD
  • Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3
  • Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
General
Class of EquipmentVideo conferencing devices
Full Contract Period1 year
LocationShipment
Response TimeNext business day
Service IncludedAdvance hardware replacement
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HP Poly+ - Extended service agreement
HP Poly+ - Extended service agreement
  • advance hardware replacement (for video conferencing devices)
  • 1 year
  • shipment
  • response time: NBD
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HP Poly+ - Extended service agreement
HP Poly+ - Extended service agreement
  • advance hardware replacement (for video conferencing devices)
  • 1 year
  • shipment
  • response time: NBD
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HP Care Pack Next Business Day Hardware Support
HP Care Pack Next Business Day Hardware Support
  • Extended service agreement
  • parts and labor (for CPU only)
  • 4 years
  • on-site
  • response time: NBD
  • for HP 34; Elite 600 G9; EliteDesk 80X G6, 80X G8; EliteOne 870 G9; ProDesk 40X G6
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