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Electronic HP Care Pack


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Electronic HP Care Pack

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Quick Details
  • Extended service agreement
  • parts and labor (for desktops)
  • 5 years
  • on-site
  • 9x5
Electronic HP Care Pack
  • Extended service agreement
  • parts and labor (for desktops)
  • 5 years
  • on-site
  • 9x5
  • response time: NBD
  • for Workstation Z4 G5, Z4 Rack G5, Z6 G5, Z6 G5 A, Z8 Fury G5, Z8 G5
  Additional Details
Mfr Part #: U61CZE
SHI Part #: 46014419
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack - Extended service agreement - parts and labor (for desktops) - 5 years - on-site - 9x5 - response time: NBD - for Workstation Z4 G5, Z4 Rack G5, Z6 G5, Z6 G5 A, Z8 Fury G5, Z8 G5
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForHP Workstation Z4 G5, Z4 Rack G5, Z6 G5, Z6 G5 A, Z8 Fury G5, Z8 G5
Details
Service & Support
  • Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - remote diagnosis - 5 years
  • Defective media retention - 5 years
General
Class of EquipmentDesktops
Full Contract Period5 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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Electronic HP Care Pack Onsite Support with Predictive Detection Alerts
  • Extended service agreement
  • parts and labor (for desktops)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Day Exchange Hardware Support
  • Extended service agreement
  • replacement
  • 4 years
  • shipment
  • response time: NBD
  • for HP 32X, 72X, E14 G4, E22 G5, P22 G5, P22h G5, P22v G5; EliteDisplay S14; Engage 14, 15, 16
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts
  • Extended service agreement
  • parts and labor (for desktops)
  • 5 years
  • on-site
  • 9x5
  • response time: NBD