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Electronic HP Care Pack Active Care Next Business Day Onsite Hardware Support


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Electronic HP Care Pack Active Care Next Business Day Onsite Hardware Support

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Quick Details
  • Extended service agreement
  • parts and labor (for desktops)
  • 3 years
  • on-site
  • 9x5
Electronic HP Care Pack Active Care Next Business Day Onsite Hardware Support
  • Extended service agreement
  • parts and labor (for desktops)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
  • for HP 34; Elite 600 G9, 805 G8, 80X G9, Mini 600 G9; EliteOne 840 G9, 870 G9
  Additional Details
Mfr Part #: U18HGE
SHI Part #: 41468173
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack Active Care Next Business Day Onsite Hardware Support - Extended service agreement - parts and labor (for desktops) - 3 years - on-site - 9x5 - response time: NBD - for HP 34; Elite 600 G9, 805 G8, 80X G9, Mini 600 G9; EliteOne 840 G9, 870 G9
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • HP 200 G4, 205 G4, 260 G4, 290 G3, 290 G4, 34
  • HP Elite 600 G9, 800 G9, 805 G8, 805 G9, Mini 600 G9
  • HP EliteDesk 805 G8
  • HP EliteOne 840 G9, 870 G9
  • HP ProDesk 400 G6, 405 G6
  • HP ProOne 400 G6, 440 G6, 600 G6
  • HP Workstation Z2 G9
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday
  • Technical support - remote diagnosis - 3 years
  • Product info support - web knowledge base access - 3 years
  • New releases update - 3 years
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
General
Class of EquipmentDesktops
Full Contract Period3 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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Electronic HP Care Pack Offsite Support
  • Extended service agreement
  • parts and labor (for notebooks)
  • 4 years
  • pick-up and return
  • 9x5
  • response time: NBD
Electronic HP Care Pack Active Care Next Business Day Solution Support
  • Extended service agreement
  • parts and labor (for desktops)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Business Day 9x5 Hardware Support
  • Extended service agreement
  • parts and labor (for desktops)
  • 5 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Offsite Support
  • Extended service agreement
  • parts and labor (for notebooks)
  • 5 years
  • pick-up and return
  • 9x5
  • response time: NBD
Electronic HP Care Pack Offsite Support w/ADP
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • pick-up and return
  • 9x5
  • response time: NBD
Electronic HP Care Pack Onsite Support
  • Extended service agreement
  • parts and labor (for notebooks)
  • 5 years
  • on-site
  • 9x5
  • response time: NBD