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Electronic HP Care Pack Priority Access Plus Service


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Electronic HP Care Pack Priority Access Plus Service

Mfr Part #:
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Quick Details
  • Technical support
  • phone consulting (for desktops)
  • 3 years
  • 9x5
  • response time: next available agent
Electronic HP Care Pack Priority Access Plus Service
  • Technical support
  • phone consulting (for desktops)
  • 3 years
  • 9x5
  • response time: next available agent
  • 1000+ seats
  Additional Details
Mfr Part #: U9DM0E
SHI Part #: 32068722
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack Priority Access Plus Service - Technical support - phone consulting (for desktops) - 3 years - 9x5 - response time: next available agent - 1000+ seats
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & Support
  • Technical support - phone consulting - 3 years - response time: next available agent - availability: 9 hours a day / Monday-Friday
  • Technical support - remote diagnosis - 3 years
General
Class of EquipmentDesktops
Full Contract Period3 years
Pricing Type1000+ seats
Response TimeNext available agent
Service Availability9 hours a day / 5 days a week
Service IncludedPhone consulting
Electronic HP Care Pack Active Care Next Business Day Hardware Support Post Warranty
  • Extended service agreement
  • parts and labor (for desktops)
  • 1 year
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Active Care Next Business Day Solution Support
  • Extended service agreement
  • parts and labor (for desktops)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Active Care Next Business Day Solution Support
  • Extended service agreement
  • parts and labor (for desktops)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Active Care Next Business Day Solution Support
  • Extended service agreement
  • parts and labor (for desktops)
  • 5 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Active Care Next Business Day Solution Support with Defective Media Retention
  • Extended service agreement
  • parts and labor (for desktops)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 9x5
  • response time: NBD