Case Study:

Modern Workspace Assessment Uncovers $25M GDPR Compliance Risk

Customer avoids disaster of continental proportions by leveraging an ITAM Baseline Assessment


Customer Profile

A large city in Texas.


The customer planned to transition to the cloud but needed to gauge if their environment was ready for the move.


IT Lifecycle

SHI performed several ITAM services to analyze data and prepare the customer for the cloud migration.




  • Avoided $25 million in GDPR compliance risk!
  • Saved $6,000 thanks to a cloud migration plan for EOL hardware and software
  • Centralized purchasing methods

As you may or may not know, “Everything is bigger in Texas,” including this city’s $25 million GDPR compliance risk!


A large Texas city was interested in migrating to the cloud when Microsoft recommended they perform a Modern Workplace Assessment to gauge whether their environment was ready for the move. The city engaged long-time partner SHI for assistance in determining the number of devices going end of life (EOL), the number of desktops and laptops approaching end of warranty, and whether they were GDPR compliant.


To get visibility into the city’s Microsoft install base, SHI performed an ITAM Baseline Assessment. The findings revealed a number of potential O365 deficits and pointed out the benefits of using a consolidated database and of migrating to the cloud.

Using JDisc, a zero-footprint network discovery and IT inventory tool, SHI created IT documentation for the city’s hardware and software data, and normalized the aggregated ITAM data using its ITAM platform. Using the interpreted data, SHI performed an ITAM Maturity Assessment, which included workshops and interviews with key stakeholders, and applied the normalized data to assess the maturity and efficiency of the city’s ITAM processes.

The assessment and workshops uncovered the following findings:

  • The city was at a potential $25 million GDPR compliance risk!
  • 25% of the customer’s client estate was currently EOL and unsupported by the manufacturer
  • The city could save over $6,000 by moving more than 700 users to an Office 365 E3 subscription


By gaining visibility into their own ITAM processes, and with the help of SHI’s customized recommendations, the city aligned their processes and resources, avoiding a $25 million GDPR compliance risk!

Finally, by developing a clearly defined cloud migration plan for all EOL hardware and software, SHI helped centralize the city’s purchasing methods and ensured all assets were properly licensed, managed and optimized.