Champions of Customer Service

Zendesk

Champions of Customer Service

Zendesk is software for better customer service. Zendesk makes support, sales and customer engagement software for everyone.

So, why Zendesk?

It’s quick to implement, easy to use and scales to fit your needs. With Zendesk, it takes hours — not weeks — to get up and running.
Powerfully easy. Open and flexible. Grounded in customer experience. Zendesk.

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Zendesk Family

Zendesk Suite for Service

The complete customer service solution

Zendesk Suite for Service is the complete customer service solution that’s easy to use and powerful to scale. We've combined our existing products and add-ons along with just launched Zendesk Messaging, for everything you need right out of the box.

Make it easy for your customers by providing personalized, effortless experiences across any channel and device. Zendesk Suite for Service is a complete offering that's also totally customizable to your current and future needs.

Zendesk powers the most innovative companies in customer service. We are their champions and we’ve designed our products to do the same for you.

What is Omnichannel?
Easy for Customers

Omnichannel Approach

It can be complicated to provide support across channels -- Zendesk Support Suite lets your agents work seamlessly, with a single set of tools and processes that work the same on any channel.

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Up for Success

Conversation focused Agent Workspace

In the Agent Workspace, part of the Support Suite, agents can respond to customers across channels including chat, email, voice and social messaging from one place.

See Agent Workspace

Effortless messaging

Effortless Social Messaging Add-ons

Using popular messaging apps like WhatsApp, WeChat or Facebook Messenger, Zendesk enables your team to have natural and personalized conversations with customers, wherever they are.

Download Messaging Info

Customer Success Stories

How businesses like your found solutions with Zendesk

What could marketing platform Mailchimp, prepared meals subscription Freshly, and refurbished goods marketplace Back Market possibly have in common? They all use Zendesk.

At Zendesk, we want to meet the best of the best — people who are working to turn customer support from a hidden hero into the heart of their business. Watch the videos below to see how each of these companies did just that with Zendesk. And remember, you can be next!

Mailchimp + Zendesk

Freshly + Zendesk

Back Market + Zendesk

Zendesk Support

A beautifully simple system for tracking customer support tickets

Businesses all over the world use Zendesk to support their customers. That’s because our software is strong on the basics — like self-service and ticketing — and is open and flexible on the big stuff, like customer profiles and APIs.

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Zendesk Support

Make it easy to manage customer interactions.

How to Support with Zendesk

Zendesk Chat

Live Chat and Messaging

Live chat and messaging software, providing a fast and responsive way to connect with customers in the moment.

Zendesk Chat Thumbnail

Zendesk Chat

Let customer conversations flow.

Have a Chat with Zendesk

Zendesk Sunshine

Open, Flexible CRM Platform

Zendesk Sunshine offers a flexible platform for capturing all your customer data, an engine for designing intelligent workflows, and APIs and SDKs for building modern user experiences.

By utilizing new developer tools, automation features and integrations, you can customize the user journey, reduce agent work and scale with ease. Sunshine powers all Zendesk products, so your customer data is connected across every channel.

Step Into the Light

What is Zendesk Sunshine?
Zendesk Sunshine Logo

Profiles

Identify each customer with a centralized view of profiles across every channel and application.

Events

Define and capture custom events across your web and mobile apps for greater visibility into the entire customer journey with the Custom Events.

Objects

Store custom data entities, like Products and Subscriptions, that are unique to your industry and business with Custom Objects.

About Zendesk

Zendesk’s customer service and engagement platform is powerful and flexible, scaling to meet the needs of any business. Products work closely together, sharing data, customer history, and communication channels — so your team can, too. Start a free trial 

Partnership with SHI

SHI is a Zendesk Premier Solution Provider, authorized to sell Zendesk products. As an expert in Cloud infrastructure and applications, SHI can help assess your requirements and recommend how best to use Zendesk to create the best possible experience for your customers. Contact SHI 

Ready to Learn More?

Contact us to discuss Zendesk solutions for your organization.

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